Afterward, they don't know what's behind them. Sales guys are used to hearing a fair amount of noes and trying to get yeses. It's important to show up at a customer's operation and talk to him. Which one would you like?, Paul Giannamore: I know which one you took. I want to win so I do my homework. My guys are smart. Listen to John discuss time spent on the front lines with specialists and customers. We worry about having the wrong answer or even when we have the right answer, the failure to implement well. They're going to put me with their best guys. Thank you., Patrick Baldwin: John, it was great to visit with you. I was smart enough to go down on the shop floor early on and talk to the frontline shift supervisors who had been doing this job for twenty years and did know and say, I'm here not to get in your way. The thought of being able to come in the early days with Rentokil and take something that was roughly $200 million and do something with it was appealing. We spend a lot of time with anxiety about those things. Disculpa I'm not taking this from the standpoint of like, What do acquirers look for in regard to targets to make an acquisition? How would you think about that business from the CEOs perspective if you're running the $5 million shop? Maybe I shouldn't., Paul Giannamore: One of their most important jobs for these CEOs is to get out in the field and talk to customers. Co-Produced, Edited, and Mixed by Dylan Seals of hdaudiopost.com, Patrick Baldwin: Paul, I appreciate you getting John Myers on The Buzz. Are those discussions you have with your managers? Education: B.S. Patrick Baldwin: I'm in Texas so I got time to hide. Ci If you continue to see this That's my normal week, day, year in those categories, Paul. Of all people, how did Patricks college friend Ryan Bishop get swept into the cleaning business? Hold on to the accounts you have and you become better. They're growing at a high teen double-digit growth and you go, What am I going to get from doing that? As a result, sometimes I feel like I'm treading water in the deep end, Patrick, about this branding thing. You dont come back from that kind of stuff. If you're on the north side of Atlanta, you have to get down to the southeast side of Atlanta. That's incredible and I can see why safety is such a number one concern. When I came to Rentokil a couple of years ago, I was predisposed to say, Why are you doing this multi-brand thing?, There are 3 or 4 reasons why we're where we are. Get John Myers's email: m****3@aol.com, phone: (215) ***-*146, and more. I won't get into the name of the company. Mosquitoes are a form of pest control. Hes a nice old man. Its incredibly hard to do and incredibly successful when you figure out how to do it. Look at the Rollins guys. You deal with this stuff too as all acquirers do.. That's the first two., The second thing is these brands that we're talking about have been in the marketplace for more than 80 years. Although, youre pushing $1.5 billion. Of course, after you've been on the job a little bit, you're always a little bit smarter. In 2020, forget COVID and all this, whats a day in the normal life of John Myers like nowadays running such a large business? Si continas viendo este mensaje, Going back to when you talk about strategy, I was going to ask you how Orkin, Terminix, and Rentokil North America missed the boat on residential mosquitoes or how all of you guys are so far behind. Youve got so many people on the road. Rentokil North America Interviews Experience Positive 57% Negative 29% Neutral 14% Getting an Interview Applied online 41% Employee Referral 18% Staffing Agency 18% Difficulty 2.9 Average Hard Average Easy Jul 5, 2022 Director, Client Delivery Interview Anonymous Employee in United States No Offer Neutral Experience Average Interview Interview Si continas recibiendo este mensaje, infrmanos del problema When we go to meetings and John shows up, and Mex is like, I want to sit on his lap and drink hot chocolate and listen to his story. He's a fierce leader for sure. He kicked off the letter to Andy who returned a letter to me with his own commentary. Patrick, this will be the last question Ill ask. I don't know a lot about Rentokil outside of Brandon Ho and a couple of interactions around town., Paul Giannamore: John was a great guest. I think of the fatalities, the accidents. Paul Giannamore: Patrick, you had to bring that out. Now they're trying to play catch up and they have this feeling of ownership. Do you remember my Atlanta story? If I said, I don't want to do it during the busy season because of X, Y, and Z. I want to lay the groundwork during March and April. It's 3 or 4 of us making you a commodity mostly selling to the largest bottlers in the world, a commodity with strong buying power. In this COVID world, I'm thinking about PPE a lot. John Myers Email Address Found 4 email address listings: John Myers Phone Number Found 6 phone numbers: +1 more View John's Email & Phone (It's Free) 5 free lookups per month. Prior to that, he was President and Chief Executive at BioQuest LLC. Did we get them trained up to our standards within a reasonable amount of time? Paul Giannamore: In a deal structure situation, Patrick, when you sell a business, these sellers are indemnifying the buyer in case something pops up out of the woodwork. in marketing, University of Vermont; MBA, Mercer University, Atlanta campus. Over time you build an organization, and I can think of a lot of guys who haven't gone out. One, because I was the sales and marketing guy for so many years, I'm not afraid to do it., Paul Giannamore: You like the thrill of the hunt., John Myers: I do. The contrast makes sense. Similarities between pest control and janitorial cleaning? Once in a while, we say, Do you know whos the best next new customer? I'll take a picture of it. We're careful to make sure that we're not going in too fast and saying, X, Y, and Z. I could keep going.. We build a factory and that kind of thing for them., I ended up working closely with the president of American National Can and he asked me if I wanted to go to England, north of London. Part of that starts with you having to have a family structure that says, Let's do that. My wife and I moved nine times in twenty years or something like that, a bunch of places in the US plus almost a five-year stint in England. For example, Allgood in North Atlanta and South Atlanta is amazing and active. Vic is running it. Ive been thinking these were the steps to a career path to do X. In addition, it engages in the supply and laundering of workwear, uniforms, cleanroom uniforms, and protective equipment. If you have someone in your organization that you trust and are passionate about something and you know it's not going to blow up the company, you're smart to listen to those folks.. I came in when Vics three years were up. If we can grow 12 to 14 between the two of those let's say every year, I don't know when we'll be at number 2 or 1 but the shareholders will be happy during that time period., Patrick Baldwin: Paul will be happy with any more acquisitions that you do., John Myers: We're going to have to take our vitamins based upon how active Paul's made us over the past couple of months.. You came on board slightly less than $200 million in revenue. I show up in the room and I'm asking him questions about how we're running the business and why. What does that do for him as a CEO? It's slightly frustrating for him to have 150 brands in North America., On the other side of that equation is do you care? Asia is different. Paul Giannamore: Are you talking about longevity or coming from Cintas?, Patrick Baldwin: Both. I was surprised at the lack of DD that was conducted in pest control acquisitions. I was always willing to learn. We haven't broken that code. He sent me a letter. I'm not one of those who wake up at 2:30 AM and can't sleep. How do you do it? Paul Giannamore: When I think through it, between MCS, VDA, and all the other deals I've ever done, I spent hundreds and millions of dollars of transactions with Rentokil over the years. The pillar scores are Audit: 1; Board: 2; Shareholder Rights: 1; Compensation: 5. Paul Giannamore: At the time with VDA, you were pretty sure you werent going to do the deal in the beginning. You might have too little or too many direct reports in the organization. They're quitting for other jobs. Are they wearing the right masks? A motorcyclist died in a fatality a week before the closing. Perry Tindall used to work for us. John, thanks for coming on The Buzz. The benefit of getting diversity is the diversity of thought. Why is that important? It does take a few good listening skills as you might imagine. That was a bad mistake on my part. I agree with you, 100%. How do I know that other than from the customer's perspective of quality and productivity and the like?, I had a great boss who was willing to teach me. John Myers: I'm going to talk for ourselves. Rentokil Initial plc was founded in 1903 and is headquartered in Crawley, the United Kingdom. The way to solve that is through route density so you have less time in front of the windshield and more time in front of the customer. I always tell people that the fact that they're not a culture fit is not a criticism of you or them. If you did the whole job, you wouldn't have to come back. Si vous continuez voir ce I don't even need to see him. We noticed the customers who have been around for a while are more inclined to text or email, Patrick, the ants are back. It was the financial crisis and I thought, Ive got some mezz debt lined up, some sub-debt, some preferred equity, and common equity. There are nine specialists or technicians. One of the most important things that we try to impart is a willingness to hear about better ways to do things. There is a little bit of a benefit that I can say about the fact I've been there twelve years. Allgood was a great acquisition for us. They had an incredibly good hygiene services business.. Why are they back? Its because we're not completely eliminating pests. www.pctonline.com is using a security service for protection against online attacks. to let us know you're having trouble. North America . No, Patrick. Previously John held various senior management roles at Cintas Corporation. In a normal year, we'd see each other in the field 3 or 4 times and deal on related stuff. Aydanos a proteger Glassdoor y demustranos que eres una persona real. What does that do? Thats why I was curious when I asked John the question. You do 7 or 8 acquisitions and you plop them right into Modern, change their name and grow it that way. He had a lot of cool and interesting tales. Are we thinking the regular suspects are going to do a little bit more? Its easy to get into that trap., If you're creative, you're dynamic, and you have a bias towards action, you start thinking about solutions without the why. This might be the first time they had a pest control service. I don't think people move anymore. What are some things that they should be doing proactively to keep their employees safe?. Compass HouseManor RoyalCrawley RH10 9PYUnited Kingdom44 12 9385 8000https://www.rentokil-initial.com, Sector(s):IndustrialsIndustry:Specialty Business ServicesFull Time Employees:58,600. Ehrlich was effectively Rentokil North America. You've got all sorts of potential liability issues. You learned that. They're doing their best. He used to work for Vic at Ehrlich. I'm going to flip it the other way. For our readers, can you talk about maybe 3 or 4 things that you use from a performance indicator perspective as you manage the business whether it's on a monthly, weekly, or quarterly basis? Paul, this might be the most selfish thing I've ever said to you on the show. How many employees are now under you? Your team has always been reasonable. What's your thought? I don't mean robotic because we're all allowed to blow up once in a while and then apologize later. Amongst all the other stuff that we could be working on, why are we doing it now? They were a nimble, fast-moving, competitor of American Can.. You go into the Seattle market, and you buy a $2 million player, a $4 million player, and a $5 million player and you jam it all together, it makes sense to have a consistent brand there. The Myers file. They said, We have two openings, one in the dog food division and one in the beer division. Im more inclined to put the toner in., The thing that I found when we were running the smaller business is I felt like I had to be the smartest guy in the room in all things. John Myers: One of the things is that we are dedicated to doing it the right way, the legal way. I didn't mean it to come off in any way.. questo messaggio, invia un'email all'indirizzo 500 Spring Ridge Dr Reading, PA 19610 7600 Little Ave Charlotte, NC 28226 PO Box 13848 Reading, PA 19612 1125 Berkshire Blvd Reading, PA 19610 1000 S Labarre Rd Metairie, LA 70001 500 Spring Ridge Dr Wyomissing, PA 19610 1125 Berkshire Blvd Wyomissing, PA 19610. You do have to have a family conference on that. Let's debate the heck out of it. Around the edges, it's helpful but that's not something that you would use to choose Rentokil versus any other acquirer necessarily. Caso continue recebendo esta mensagem, All of a sudden, they're going to turn this thing into some European nightmare. Paul Giannamore: You leave Cintas. I've talked to you and Bobby about this for years. The other thing that I will say is I've never had an indemnification claim with Rentokil. When you brought up safety meetings, maybe bureaucratic, in my business, it's an incredible tool that tells the guys that are doing a lot of work that you care about them. It does take humility. Patrick Baldwin: In episode seven with Mike Givlin in Certus, they were talking about doing a brand equity study. For years, I always worked with John and he's such a nice and friendly guy. It didn't take Rentokil long to bring PwC on to execute a lot of their buy-side diligence or at least financial accounting diligence.. When Alan Brown was around, I reached out to Rentokil in the UK. Do you trust your instincts on how you made business decisions in the US? Positive discontent says that even when you win, you're taking another look at how you won and you're saying, That was a little clunky even though we got what we wanted.. John Myers: I tried to negotiate around the edges but it wasn't much there. What are they called now? They're googling it or something. The boss didn't even know they were coming. After San Antonio, I went to St. Louis and I was the national account guy selling beer cans to Anheuser-Busch, my only account. Ill talk to you soon. On the factory floor, I would walk the floor and I'd say, Bob, have you been on your break? He'd say no and I'd say, Its time to take your break. Out there in the field, our folks are pretty dedicated to the task at hand. Back in the day, the corporate life was every 2.5 years, a moving company came and the company paid for it and you picked up the kids and they went to a new school. My company was bought and sold. We're leaving a lot of opportunities to be fulfilled on the table., Patrick Baldwin: In your earlier career, you spoke about bringing your A-game every day in speaking to yourself to your Rentokil employees and even to me. The net salary is your salary after tax and any social contributions and it's the best indicator of how much you're really earning. How will we know that we're doing the right thing? There are good people there. Paul Giannamore: This is the last question I'll have for a little bit and Ill let Patrick get some stuff in. My gut tells me Rentokil is somewhat of a hybrid. Patrick Baldwin: I've got a few. One of the things that we did is we tracked every single customer that came into that business and tracked their duration. They went wrong when someone was at 9%. Paul Giannamore: Are you saying that hes doing a shabby job, Patrick? You're going to the best spot and ride with the best specialist. Do you ever play more of the undercover boss and show up? Patrick Baldwin: In KPIs, you've made the reference twice this fear of failure or this anxiety. You go, Oh my gosh. Its that fast. You've got to hold your emotions in check. Paul Giannamore: Ive got to take my vitamins after I was on the road if you know what I mean, John. Lamentamos pelo inconveniente. Back to Allgood, there was a lot of smoke that blew around some years ago when you did that deal, Rentokil axed a lot of folks. I wasn't involved in that transaction. It wasn't a pest control business for the most part. For over 80 years, professional, reliable and effective service has been Rentokil Steritech North America's mission. Brits, you guys come over and learn the right way to do things., John Myers: By personality, Andy realizes he can't dictate tactical execution of the strategy. They don't need to be the face of their company. I took the next job that was offered to me. Onze I know that you and I have had these discussions in the past. Those days are over., The other thing I should tell you is to forget the specialists. John doesn't shy away from responding to what wasn't all good with "Allgood" as well as room for improvement with regard to mosquito and tick opportunities.
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