See below the latest reply from our consultant: Thank you both for checking and Recommendations are independently chosen by Reviewed's editors. How does HP install software and gather data? If theres none, remove and reconnect the video cable from the computer to the monitor to see if that does the trick. Our writers, editors, and lab technicians obsess over the products we cover to make sure you're confident and satisfied. The hard reset should not clear any of your data from your computer, but it could clear out any driver or firmware errors that might be happening. This forces a hard PC shutdown, which might affect its health if prompted too often. to connect the computer with the monitor. It has been a while since anyone has replied. Press and hold the power button for at least 15 seconds. Manufacturer warranty has expired-See details It looks a little like one of Apples displays: The monitors stand and lower bezel consist of a brushed aluminum, while the screen itself is a deep, almost impenetrable black with a very minimalist bezel, maximizing the screen. @IT_Tony, thanks very much for your update detailing your troubleshooting. The opinions expressed above are the personal opinions of the authors, not of HP. C3Z94AA. Price is inclusive of 10% GST (where applicable). Features. Also change refresh rate to 40hz but issue still persist. ZBook 14 G1 Mobile Workstation - In the box, youll find the panel and stand, a VGA cable, a DVI cable, a quick start guide, and a software CD-ROM. The computer and monitor are still ON, but the display is totally black. Turn on the monitor and wait about ten seconds while the computer starts. Finding your Serial Number at 5:49 PM: "IT_Tony, I'm having very similar issues with our Thank you for posting in this thread. recommends v7.9 software (or later) on Windows 10. ftp://ftp.hp.com/pub/softpaq/sp72501-73000/sp72953.exe, HP EliteBook 840 G3 Notebook PC - QuickSpecs. ; Click Choose what power buttons do. mode to Always Active, which depends on monitor model. You may refer to this support document for -HP Flat Panel LCD Monitors - Monitor is Blank. Though some might take this lightly, a compromised computer will not work as efficiently as before and, in certain cases, can lead to the dreaded black screen of death. We will continue to update you and the Community. I will report back in a few days if it resolved our issue or not. Integrated Intel HD Graphics 520. The HP Pavilion 23xi tested excellently against the sRGB color gamut. Any other suggestions? While gamers will want likely TN-paneled monitors, graphic artists could potentially rely on the 23xis accurate color gamut and smooth curves. Basildon, Essex. In this article, well explore the black screen of death, the reasons some computers experience it, and provide some fixes. Comes back when I disconnect the power supply. Should we downgrade to v2.27? update your drivers, AMD - Automatically detect and Restart the computer to check if this resolves the black screen problem. Some type of interference that it's not shielding. Opens a new window. Install Since this is your first post, a warm welcome to Spiceworks! We appreciate your feedback to which the consultant has the following reply: ########### PCI Express - Link state power management = disable. Ultraslim Docking Station DisplayPort (DP) Hub Firmware Most of the time, a computer black screen occurs due to recent changes made to the PC. For further troubleshooting steps, see. Email us and we'll compare notes. Even 32 bit systems kept having issues that a bios update was needed. Copyright 2023 Manua.ls. Tried all the fixes but the problem still continues without any sign of when it will happen. We have been struggling with these issues for over a year now. Continue to the next Step. The commands or button prompts do not work, and the PC becomes unresponsive. Select Continue to proceed to the new product. {{#if (eq ../this.length 3)}}. This article contains troubleshooting tips for fixing a black screen on an HP laptop, listed from simplest and most likely to work to the hardest and least likely ones. After Windows opens, right-click on an open area of the desktop and select, In Windows Vista, select the native display resolution size using the Resolution slider. The ideal fix can be applied by identifying the most likely causes of the computers black screen prompt. Select your account and sign in as usual. If you are still stuck on the black screen, try another fix below. Input Control - DP Hot-Plug Detection - select HP Ultraslim Docking Station DisplayPort (DP) Hub The Virtual Agent is currently unavailable. Test the video cable between the computer and a different monitor (the TV, another monitor, etc.). To be more helpful with your post, you can add key information if you desire: Check if its one of the following reasons thats making your laptop screen black: Sometimes, a black screen occurs due to an interrupted connection between the computer and its display monitor. You may also try updating the BIOS, as it could also be the source of the problem. Flashback: May 1, 1964: John Kemeny, Mary Keller, and Thomas Kurtz at Dartmouth College introduce the original BASIC programming language (Read more HERE.) You may check your order status via our Track My Order page ( Here ). screen issue above. One or more of the values entered is not permitted. Roll back the display driver/adapter (via Safe Mode). DisplayLink recommends This could also happen when using an external monitor for a laptop, especially if the cable is damaged. If the screen is still blank, test both the cable and the monitor by doing the following: Use another cable available at home (used by the TV, another laptop, etc.) Active - Save and Return. I just received a call from a Support Engineer at HP, responding to a Support Case that I entered 5 or 6 weeks ago. Mar A case number and phone number will now populate for you. If a message appears on the monitor, the display panel is working and the problem is related to the video signal. Press Yes to confirm, and wait for the update to be uninstalled. If the issue persists, please try these steps below: Disconnect the video cable from the monitorand make sure the monitor power cable is plugged into a power outlet. The problem came back today. I have followed the instructions on this link and will report back as well. Your session on HP Customer Support has timed out. HP Finding your Product Number. Adding the TMM registry entry and a reboot did not help in my case. Set Color Quality to, In Windows 98 or Me, select the native display resolution size using the Screen Area slider. I second IT_Tony's question. Her work has appeared in Computerworld, PC Magazine, Information Today, and many others. install your driver . From a user standpoint, theres plenty to like here. More on how we test color temperature. Run DisplayLink DisplayLink The test revealed that this HP has very little visible color temperature errorblue- or orange-tinting of the white in shades of grey or color. For now all they have in 4K or even 1440p are matte coated displays. Version: 2.30.000, Rev. All Rights Reserved. docking station drivers. The only way I can seem to get it back on is by unplugging the power cable from the back and putting back in. The ad goes against posting rules . Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. It is crucial and make please sure that latest Intel USB Nanmoins, l'cran n'est pas parfait. The change is (By the end of this article all the issues should be resolved) Keep me posted, For me seems to have worked as well. The power and video connection seem to be fine. Are we using it like we use the word cloud? Resolution: Update chipset and graphics card drivers. Default Source = actual physical connection (in monitor OSD menu). While you respond to that, here's what I recommend: Disconnect the video cable from the monitorand make sure the monitor power cable is plugged into a power outlet. You're all set to get the latest from Reviewed. How to Fix a Black Screen on Your Computer, Computers are an essential part of our modern lives. The menus and sub-menus correspond sensibly to the 23xis control buttons, which reveal their functions via etched symbols along the bottom, right edge of the bezel. That said, If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon, followed by clicking on 'Accepted as Solution'. There should be a power indicator light located on the monitor case. I recommend you Contact HP to have this monitor either repaired/replaced: HP Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true. Please try again shortly. In windows, the monitor still says it's connected, but the display is blank and I can't do anything. Cleanup Tool v0.5 Opens a new window. At your convenience, we look forward to hearing the feedback from your user. so at this point i have 3 monitors. Covered under Manufacturer warranty Monitor OSD menu: Source Detection - select Always Active DP Hot-Plug Detection - select Always ActivePriscilla@HP Mar 31, 2016 at 2:58 PM Prerequisites for computers before using them with docking stations. Procedures to fix missing and old drivers and other issues.Priscilla@HP Apr 8, 2016 at 7:05 PM Disable power saving options for USB and PCIe. Disable automatic monitor detection: Microsoft Transient Multi-Monitor Manager (TMM). Is it a setting issue or some other problem? Check all of the following items before attempting to service or replace the monitor: Make sure the power outlet has power and the power outlet matches the power rating for the monitor. The type of monitor. Run Drive Its full white screen is evenly illuminated from center to corners. Sometimes hibernation files can become corrupt. They don't have to be completed on a certain holiday.) happened during these 6 days? Then restart your computer. (By the end of this article all the issues should be resolved). the laptop. Was so happy that they made this official. If there is an error in the firmware or some other software application preventing the computer screen from displaying, performing a hard reset of your computer could clear up the problem. If you haven't already, I'd try the following: - Try alternative known 'good' cables. Earthquake, tsunami, aliens, gremlins, "UseIViewHelper"=dword:00000000. Javascript is disabled in this browser. This is an excellent result. By using this site, you accept the . HP docking stations are using DisplayLink software. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. HP Pavilion 23xi 23-inch Diagonal IPS LED Backlit Monitor Choose a different product Warranty status: Unspecified - Check warranty status Country/Region: -If all else fails there has been some suggestion that updating the BIOS may help in the following thread: I am following another forum on this same issuewhere someoneshared it in a drop box link, but the posting was removed immediately. If you have two RAM cards on your computer, you should also try removing them, one at a time, to see if one of the memory cards is not working. HP responded with the link for me, maybe they will for others as well. It wontrun on all docks though. Javascript is disabled in this browser. Covered under Extended warranty, Then again set Source Detection or DP Hot-Plug Detection mode to Always Active. Turn off hibernation. $ 36.99. confirming. Always Active - is it still set (in monitor OSD menu)? days remaining Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. This smaller jump in brightness makes for more realistic edge detail and helps viewers forget theyre watching digital programming. cards when monitor is connected to the computer via DisplayPort - DisplayPort En effet, un temps de rponse de 17 ms pour un 23" est acceptable . Intel Driver Update Utility Opens a new window or Intel - Automatically Ask your question here. More impressively, its full black screen causes the monitor to appear to be offthis is a testament to its black levels and LED array efficacy. I will try these fixes and let you know what I find. With an eye-catching design and great color and contrast scores, the HP Pavilion 23xi delivers high quality at a low price. Get the Latest Tech News Delivered Every Day. 4. Which file have you used for 2.28 update? If a typo is possible, please verify the number and format and try again. If the monitor remains blank, repair or replace the monitor. I cant tell them apart by the model numbers. . USB settings - USB selective suspend = disable. I would suggest entering a case with HP, if you haven't already. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Hello @IT_Tony, @Derrick2090, and @miketraxler, Derrick2090 wrote This page requires Javascript. The HP Pavilion 23xi has the following certifications: CB, CE, marca FCC, ES 5.2, ErP, marca CSA/C-UL/C-ETL, marca UL/CSA-NTRL/ETL-NRTL, ICES, CCC, Bauart, CECP, ISO9241-307, GOST 25861, HRN N N0.201, GOST R 50377-1992, GOST 25861, certificado EEI, IS 1121, SASO, SABS IEC 60950-1, NOM-019-SCFI-1998, marca KC, marca KCC, marca PSB, marca ISC, C-Tick. At a head-on viewing angle, this HP offers a solid contrast ratio of 1232:1, which is plenty of contrast. Burnout expert, coach, and host of FRIED: The Burnout Podcast Opens a new windowCait Donovan joined us to provide some clarity on what burnout is and isn't, why we miss 9. Any idea on how we could get our hand on this new v2.30firmware update?A Dropbox link would work ;-). "This is odd. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Any changes made to your system before the issue occurred install your driver. Check documents on compatibility, FAQs, upgrade information and available fixes. On the other hand, a video adapter is dedicated hardware - such as a graphics card - that creates those images before sending them to a display device. Turn on the monitor and wait about ten seconds while the computer starts. 8. to revert Windows to a previous working state. Some features of the tool may not be available at this time. Check documents on compatibility, FAQs, upgrade information and available fixes. I've gone though all the steps here and still have the problem. This one user reported having both external monitors blanking out multiple times within about a 15 minute time frame, but this was after 3-4 days of no episodes. Hello @IT_Tony and @Derrick2090, please see the additional feedback from our consultant: Issue: The screen resolution of the HP Pavilion 23xi is 1920 x 1080 pixels. What is the screen resolution of the display of the HP Pavilion 23xi? After booting the PC in Safe Mode, open the Search bar and type in . Note: Use the most current version of the reader for viewing these PDF user guides by clicking the "Adobe" link below. Copyright 2023 HP Development Company, L.P. How to Update BIOS Software on Windows PCs, How to Set Up a Virtual Private Network (VPN), 3 Best HP OMEN Laptops for Serious Gamers, The 9 Best Cross-Platform PC Games for Mobile Devices, 5 Best Online Assessment Tools for Teachers, The 12 Best Games for PC That Kids will Love. A display device is an external apparatus that produces visual output, such as an LCD monitor. Our team is here for one purpose: to help you buy the best stuff and love what you own. 9 Ways to Fix It When Laptop Speakers Are Not Working, How to Fix It When a Laptop Microphone is Not Working, How to Fix a Pixel Watch That Won't Turn On, How to Fix a Mac That Stalls on a Gray Screen at Startup, 9 Ways to Fix It When Android Auto Is Not Working. Make sure the configuration in Windows update your drivers Opens a new window. In certain circumstances, users might even be forced to. Check documents on compatibility, FAQs, upgrade information and available fixes. Perform a hard reset. Suddenly, the display goes black. Sleep and hibernation = disable. I have followed the instructions on this link and will report back as well. Since this is my main computer, I am one frustrated fella. Good morning!I know BitLocker is a topic that has had quite a few posts (I searched and read through many of them), but I wanted to start my own and explain my issue and see what some others think.I am in the early stages of enabling BItLocker for our org Those of you who remember teasing me a few years back know that I am big into Chromebooks for remote work from home. Display diagonal: 58.4 cm (23"), Display resolution: 1920 x 1080 pixels, HD type: Full HD, Display technology: LED. problem as in this thread. I also have checked the connections on the computor. SynapticsUpdater_7_01.exe. This product has been added to your dashboard, Find support and troubleshooting info including software, drivers, and manuals for your. AMD Radeon HD 7600M, etc.) Make sure the configuration in Windows Your daily dose of tech news, in brief. In worst-case scenarios, constantly forcing a computer to shut down can lead to file corruption or hardware damages, which are primary indicators for you to, . reflects, HP EliteBook 840 Bhd. Windows Registry Editor Version 5.00 Get the best deals and the best advice dropped right in your inbox. Or Return to go back to the original product and enter new entitlement information. JavaScript seems to be disabled in your browser. Then reconnect the power, leaving the battery out of the computer, and restart your computer. Use the following steps to see if a built-in on-screen message displays. Monitor goes black and only reappears when power cord is disconnected and reconnected. combine to get best result. This manual is available in the following languages: English. Please see the feedback from our committed consultant: . Is the hardware connection okay? Having it to support existing signout flows. Auto-Switch Source = off (in monitor OSD menu). Total tilt adjustment is the ability for the monitor head to move up and down. (1) Once the support page opens please select the country in which you're located. ; Uncheck Turn on fast startup (recommended). Figure : Photo of the HP Pavilion 23xi IPS LED Backlit Monitor. I'm interested to see how that system functions with the dual monitor setup. This often happens to desktop users accidentally dislodging the cable from its proper port, either on the computer case, the monitor itself, or both. In certain circumstances, users might even be forced to make changes inside the computers BIOS instead, which can be intimidating for some. hires. Product Name and Number (please do not post Serial Number) With the monitor plugged in, press the power button on the monitor. Step 2: Displaying a built-in on-screen message. 75.00. See www.microsoft.com, The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. months remaining reflects physically connected monitors. I have not tried a monitor directly to the 840 and I have replaced the dock on one of the workstations and the problem still exists. Our website reflects current product availability but circumstances are dynamic. The log in screen turns black after user signs out. 3. Fix connection issues with the monitor. Driver crash messages used to be one every couple of days. If the monitor works, the video hardware on the original computer is likely to be the source of the problems. from this post: Problem: or SP number? Continue to the next Step. To continue this discussion, please ask a new question. However, he did state that this update is not yet available to the general public, so you will not be able to find it anywhere. The issue persists. However, it might be best to consult a professional technician to avoid risking damage to the computer. My HP laptop x360 screen flickers and the screens goes black after the Win 11 update. Sometime, it won't black out for over an hour and other times it will happen 4-5 in a span of 30 minutes. If that doesn't work, the LCD screen needs to be replaced and should probably go to the repair shop since replacing the monitor can be delicate. Add to cart. I have tried switching from an hdmi conecction to a dvi connection and I get the same result. G3 Notebook PC - QuickSpecs My user currently has 2013 UltraSlim Docking station v2.28 firmware. The screen size of the HP Pavilion 23xi is 23 ". All rights reserved. BLACK: Compatible Devices: Laptops HP Pavilion Monitor 22cwa 22bw 20xi 23cw 25xi 27xw .. HP Pavilion vh240a 27 27xw 27xi 27er 23es 27es 25 24ea 25xw 25bw 25xi 22cwa 23xi 23bw 20xi ADPC1945 20" 21.5" 23" 23.8" 25" 27" Inch IPS HP HD Display Monitor: Monitors: Laptops PC: Compatible Phone Models: HP Pavilion Monitor Laptop: Hp Pavilion: Hp . Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. The Pavilion 23xi (MSRP $229) is an IPS LED-paneled, aesthetically beautiful display from HP. Color and greyscale curves reveal how well a display transitions between neighboring hues: the more gradual the slope, the less of a jump in luminance from one color or shade to the next. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again, HP Flat Panel LCD Monitors - Monitor is Blank. More on how we test uniformity. Intel Broadwell architecture. Station. Turn on the monitor and the newly connected computer. Ask the community. With the monitor plugged in, press the power button on the monitor. The current Display driver is Intel Iris Plus Graphics Version 27.20.100.9316 . Skip to the Step. It's much appreciated. Let me know how it goes for further assistance. With the monitor plugged in, press the power button on the monitor. It would frequently go black and start to flicker, the white indicator for it being on . Someone suggested going to firmware version 2.30 to resolve the issue, but I'm not finding this anywhere. 2 23xi. Turn on the monitor and then press and hold the power button for at least 30 Please call 1800 88 4889Mon-Fri 8:30AM to 5:30PMExcluding public holidays, Whatsapp instant enquiry with our agentMon-Fri 8:30AM to 5:30PMExcluding public holidays, Whatsapp instant enquiry with our Post sales agentMon-Fri 8:30AM to 5:30PMExcluding public holidays, Live Chat with our agentMon-Fri 8:30AM to 5:30PMExcluding public holidays. While all efforts are made to check pricing, product specifications and other errors, inadvertent errors do occur from time to time and HP reserves the right to decline orders arising from such errors. This number does not have a published solution. 2.28 from the production line. The opinions expressed above are the personal opinions of the authors, not of HP. For the best experience on our site, be sure to turn on Javascript in your browser. For @Cg006 and others visiting this post, please see the following update from our consultant which appears below: HP Undock Connect the video cable and turn on the computer. Please follow for your case relevant instructions Turn on the monitor and wait about ten seconds while the computer starts. What is the screen size of the HP Pavilion 23xi? As of today, I am getting more driver crash messages and the blinking is happening every 5 minutes and some times more often than that. Turn on the monitor and wait about ten seconds while the computer starts. Today I see it every 30 minutes. There should be a power indicator light located on the monitor case. What happens? give us some reinforcement by clicking the solution and kudos buttons. For example, if your monitor has an HDMI connector and a DVI connector, use the other cable type if possible. 2. Seems they have different DP hub chip set differences internally. If you've tried the steps above and none of them worked, then it might be time to call in the professionals, or at the very least, someone who feels more confident about digging around inside your laptop's case. If your computer consistently freezes at a black screen, you should identify the main issues immediately before any long-term harm can be inflicted on your PC. If a recent update to the PCs display driver is a likely cause, users can revert it to a previous working version by following the necessary steps: Right-click on the suspected display adapter (e.g. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. By using this site, you accept the. Go into the unpacked folder and run Can you post link This product cannot be identified by Serial Number alone. Hello, HDMI stands for High-Definition Multimedia Interface. Christmas rolls around in 2015 and i buy myself a pavilion 27xw. If its still stuck on an empty, black screen, a. will be required to safely revert the display adapters driver to a previous version. ####################. Mointior Goes Black and is then Unreponsive, First Time Here? I feel like I am back in the 90's with Compaq monitor driver issues all over again. If successful, the black screen issue will be resolved. It was a couple times a day. coronal mass ejection? As per the issue description the screen goes black for 2-3 seconds. Provide a clear and comprehensive description of the problem and your question. Refresh the screen via Windows key sequence. recommends v7.9 software (or later) on Windows 10. The better your problem and question is described, the easier it is for other HP owners to provide you with a good answer. IT_Tony, I'm having very similar issues with our HPZbook14 G1 and G2 machines, along with BSOD crashes. can also be performed, especially if the PC still fails to resolve its black screen issue. This usually happens due to conflicting commands or coding that might disrupt the computers main programming, interrupting some critical processes as a result. HP display doesn't wake up or screen goes black with DisplayPort connection. itself. Supports High-bandwidth Digital Content Protection (HDCP) to prevent transmission of non-encrypted high definition content. Las mejores ofertas para HP Pavilion V1M69AA 32 inch LED QHD Display Monitor estn en eBay Compara precios y caractersticas de productos nuevos y usados Muchos artculos con envo gratis! The same user reported a single blip earlier the same day. I have checked all the connections, shut down the computor , unpluged all the connections and repluged them. HP What happens to the light? Is the manual of the HP Pavilion 23xi available in English? Please try again shortly. If you turn this feature off and restart your computer, it could remove the problem and allow your laptop display to come on again. We apologize for this inconvenience and are addressing the issue. We have a few of the 840G1 machines deployed and I just set up 2 840G3 for 2 new hires. VESA mounting. The 23xi did very well here: its curves are very smooth, and adhere to almost the exact same levels of luminance from 0-255 along the intensity scale. HP 2013 Ultraslim Docking Station DisplayPort (DP) Hub, SP72953.exe, firmware version 2.27.00 download link: day remaining Map. The HP Pavilion 23xi tested impressively yet again in our color temperature test. Copyright 2023 HP Development Company, L.P. @IT_Tony, oh no. All our employees need to do is VPN in using AnyConnect then RDP to their machine. There should be a function key or buttons on the keyboard which control display brightness. Install Microsoft -See details. Intel Haswell architecture. We are unable to determine your warranty status for the product and serial number provided. For more information about Microsofts support, please see Microsoft's Support Lifecycle FAQ at www.support.microsoft.com/lifecycle, In accordance with the Microsoft Silicon Support Policy, HP does not support or provide drivers for Windows 8 or Windows 7 on products configured with Intel or AMD 7th generation and forward processors. Either it's not available or the code has been entered wrong. Verify that only HP EliteDesk 800 G5 desktop Mini PC. The opinions expressed above are the personal opinions of the authors, not of HP. I have downloaded the firmware update and installed it on two of the affected docks. 3.0 and Intel HD Graphics 520 drivers are installed. and USB both 2.0 and 3.0 ones as described here under the Resolution, Point 6: Priscilla@HP Opens a new window Source Control = actual physical connection (in monitor OSD menu). This ad is in the wrong category. Then reconnect the power, leaving the battery out of the computer, and restart your computer. Should You Upgrade or Replace Your Laptop? Please return to the product information page and verify the numbers provided or try again later. This means that the content it shows you will look almost perfect as far as color accuracy is concerned, rendering artwork, games, or movies as they were meant to be seen. We are currently working with HP on this exact issue on several 840 G3's running Windows 10. The 23xi offers a plus in its styling and port options to most users, breaking out of the black-plastic-rectangle prison that so many entry-level monitors find themselves wallowing within. I do have it deployed toseven users, but only one of them has reported any issues. Select from the products you own. Do the following items to prepare for troubleshooting: Disconnect all connected devices from the computer except the mouse, and keyboard. That said, If the information I've provided was helpful, give us some reinforcement by clicking theAccepted Solutionand Kudosbuttons, that'll help us and others see that we've got the answers!
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