To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. You need to order a replacement card before blocking the lost one. Update your details If you need to order tickets for more than one Seniors Card member, you must submit one form per person. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. We do our best to get service moving again or to give you options to take another train or bus. If you do not have an online account, just call03 366 88 55and we will block your card for you. Find out more about discounted travel with a Visitor pass. We recommend updating your browser to the latest version. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Any value on your card when its lost or stolen is not refundable. Visit new.mta.info/farehelp. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Enjoy the trip you took on the H30 and the rest you cunt. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. When is the best time to visit Australia? The $1 new card fee is also not refundable. Rates are indicative based on the minimum and maximum available prices of products and services. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Phone the Adelaide Metro InfoLine on1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Thanks for contributing - your feedback helps us improve this website. { SENIOR_1234567. lost or stolen, you have balance protection; Call 511 or 718-330-1234. There are a few ways to add credit to your card. The Adelaide Metro JetBus travels between Adelaide airport and the City. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You will need a standard Metroticket or metroCARD to board the bus. Simply present your Seniors Card and pay by cash, credit or debit card. Please check back later to finish subscribing to service updates. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. And, of course, green also means go. Login to make comments, or download the Lost On Campus App. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. You can also ask at a station booth for a postage-paid envelope. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! To validate, hold the card against the validation machine as shown in the picture below. The date is located at the upper left corner on the back of the card. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). Find out more about discounted travel with a Visitor pass. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. Here's how to transfer a balance from an expired card, plus other ways to address common issues. Find out how you can request a replacement card if yours is lost, stolen or broken. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Select Dispute Charges and follow the instructions. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. Tq l You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. When you validate your metroCARD on a bus, train or tram, watch the screen. Find more information about getting help with MetroCard problems. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. "startScreen": "aus-link-account" If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Explore University of South Australia. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. The service runs every 10-15 minutes from around 7am to midnight. There is no time limit on when you can receive your Seniors Card refund. If you have a South Australian Seniors Card, it is also a metroCARD. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 8am to 5:30pmMonday Friday, and 9am 5pm on weekends (. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Remember, we can't respond to what you've written here. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. We no longer support this browser, so parts of the site might not work as you expect them to. Adelaide has a useful tram service that operates through the city centre and inner suburbs. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. Using your Seniors Card on Adelaide Metro public transport is easy, you just have to remember to validate at the beginning of your journey by bus, tram or train. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Brooklyn, NY 11201. . 1.8 You can use your Metrocard on all Adelaide Metro bus, train and tram services. We credit: The refund of full days remaining is based on the day you notify us of your loss. That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! moving from a student metroCARD to a concession metroCARD), youll need to buy the new metroCARD and pay any difference to round the balance up to the nearest $5. If the issue youre having is listed on this page, fill out and submit the related form. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . We'll send you an email each quarter to remind you to complete the survey. Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. 130 Livingston Street }, You cant transfer or get a refund for time left on an unlimited-ride card. your credit card has expired), we will contact you via the email listed in your metroCARD account. These details will be saved and used for all future Auto recharge triggers.