But in the last year or so that has gone down hill big time. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. At the beginning of summer I became quite sick with a chronic asthmatic bronchitis and congestive heart failure, so the machine was not only ineffective but also obstructive. I refused to pay anything, because it was not my fault and it was only their responsibility! I can't believe that a company with 2 stars or less is even still in business. it's not about caring for people, it's all about money. They were supposed to warn me, but all these months they continued to send me these supplies! I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. She informed me that my machine went into default and I owed $1100 that was written off. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . Lincare has succeeded in upholding their bad reputation. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. show. With good equipment and good service. In the fall of 2022, we'll be introducing a new patient portal with more functionality, to learn more about what's to come click here . Never had an issue with them. Who fault was that? Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. Also, if the medicare deductible hasnt been met you could get a bill for that. I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance Lincare decided to show up with no warning while my mom was home alone and took her oxygen concentrator AND her nasal cannula. I finally sent a letter to my Medicare Advantage and also Medicare. It was a struggle to get the supplies back from the company. Terrible communication and extremely rude employees. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Daniele at front desk was very helpful. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. If you are looking for comfort and mobility, uScoot USA can help you find the right fit. To me this has been an unreal experience that to the point that I had to change companies. I asked if I can now disregard their threatening letters, and they said, "yes". When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. Stay far away from this company. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. From an insurance standpoint, that could mean your DME is only covered by insurance if you use it regularly and as prescribed by your practitioner. A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. Sincerely, Felix Polz LT COL, US ARMY (Ret) 867 S PHELPS DR APACHE JCT, AZ [protected] Email: [protected]@verizon.net. Horrid woman, dealing with them was always unpleasant. 10. It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. If you need to return your mask under the 30 day risk free program you can print off the return label to be able to send back your mask. This is the most inept company I have ever seen in my life. We offer a variety of home health care services so you can find the one that best fits your needs and lifestyle. Complimentary delivery straight to your door. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. It was definintely LINCARE. It is obvious that they try to get some extra money from me for services that I didn't receive but I cannot afford to pay just to leave me alone. Desired resolution: company to empty their voice mail box and answer the phone. At first I was impressed with Lincare and how they did their best for their clients. To learn more about our services, including respiratory care treatment, INR testing, and pulmonary rehabilitation, plus our first-rate medical products and supplies, contact us electronicallyor speak with one of our dedicated service representatives at your local Lincare Center. I was a client before and had applied to begin again. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. Lincare never bothered to tell me that the CPAP supplies I was receiving from them (and that they were billing my insurance company for) weren't covered fully, and continued to send me these supplies for a full year and a half while internally keeping track of them (but not bothering to bill me or tell me anything). The spirit and intention of this policy is to allow CPAP users to determine which mask best meets their needs. Not only is her desk always a wreck, seemingly always strewn with Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. That was done and AMERICAN HOMEPATIENT said that they would send a request for my sleep study and any other paperwork that way needed to transfer. Have been trying to get a double billing problem fixed for a couple months Im supposed to have a credit but they still keep double charging also takes forever to talk to someone on the phone have been a costomer for 20 years but thats about to change. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. we recieved it after 3 weeks of me calling the office. You can also contact us directly at . Linking to a third party site does not constitute an endorsement by Company, Tip for consumers:Don't use them, their service is horrible. 2023 Lincare Holdings Inc. All rights are reserved. against Lincare, Inc. d/b/a United Medical (hereafter referred to as "Lincare") is final. Posting a thorough return policy can help you reduce that percentage and retain more customers. I don't understand these people because the people they service are depending on them. LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, They are worthless and have been billing my, Unfortunate I can't leave a negative 5 star review that they deserve. Firstly avoid this company if possible. And I have no choice, I have to put up with their lies, and poor service.My Health depends on good working equipment and good service. When I finally decided to call it quits and try leaving an order for my medical supplies via their voice mail, the message said the voice mail box was full. Gain trust and grow your business with customer reviews. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. During this time I lost my medical insurance and had no coverage. Then they said try this mask, and you can change it within 20 days. If this is so, how did I get a new machine last year? Peace of mind is important. When I received my disability money a payment on my machine was made and it was completely paid off. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. but is solely provided for additional information. Now we have to have a camera with us when we have any contact with anyone with the company. Then nothing was done for three weeks because "we did not have any machines". It was not one day at a time for me but one second at a time just to breath. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. In OCR's letter dated January 28, 2014 (Notice of Proposed Determination, which is attached hereto), Lincare was notified of the We use cookies to understand how users engage with our website. We use cookies to understand how users engage with our website. Now I checked with them September 2015. 2014 Infopia USA images used with permission. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. Local office referred me to corporate office, referred me to person who helps with unresolved issues. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. I have been without supplies for some time now, and started re-using and recycling my husband's c-pap supplies when he receives new supplies for his machine. I can't imagine this recall business will make it any better (I have a dreamstation). Finally had enough, and 2 weeks ago I mailed them a letter to them requesting them to fax my records over to another company. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. Refer to Company's Terms and Conditionsof Use for more information. If you're concerned about your health or worried about specific symptoms, please consult a doctor. If you have a choice of vendors run away from this company. The blond girl serving north CT nearly yanked me off my porch, trying to take the resperator i needed to live from me 2 days after leaving hospital, all over an insurance error. Years in Business: 35. Business Started: 12/2/1987. I have received 5 different supplies for these years and only by the nurse who helped me on her own time bring it to me. He also collects a co-pay for the insurance I have and there isn't one. Please help me to stop this unfair hassle. They advertise that they offer CPAP machine repair or rental while your machine is under repair. With Zappos, you have a whole year to return an unused product. They also list the MSRP as $49.00. Get our best discounts and deals from our emails! CPAP.com does not offer a 30 day risk free option on all products. She has acted in a very unprofessional manner. My advice to othersGo to any other supplier for your CPAP supplies. Strive to make a difference in every patients life - every day. jlp. We Earn Our Patients' Trust. I sent them the 2nd of 3 installments. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Because you can expect to use your DME for an extended periodfrom weeks to yearschoosing the right device is critical to achieving the best possible quality of life. Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. On 2/11 and 2/12, my husband and I repeatedly called Lincare' Have you updated your information on Philips website to let them know [protected] option 2 (problems that you were not able to resolve thru Go online and change payment from recurring.