A further report will be tabled at a future meeting of Council, detailing the submissions received from the public during the exhibition period. Some content on this page may not display correctly. endobj And it has raised the ire of some councillors who question the validity of the process and the intent of the complainants. "I consider that money has been taken away from important assets to our community. That was three months ago and I have heard nothing since. A customer request is when a customer rings or writes or fills out a request online to ask us to do something - like fix a road or ask for us to address some maintenance. 9 0 obj She asked Mr Swift McNair if he believed that as a result of the investigations into these complaints "things have got better". Details of all registered JP's in our region can be accessed via the NSW Communities & Justice website. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. "These 14 complaints have cost us (council) $51,000. Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. Sign up for our newsletter to stay up to date. Your digital subscription includes access to content from all our websites in your region. :5m x
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oz Y$FK),k&%A6Z$'v1:+KN+sUu9~P8)#/gp$5cT78q( }_cY3SZBi&bei4Er8Amb\,"Lt[PQk.^kP{c8>&wK:EA05%WUMdsgdPk%
/hXeM.J6Vh_r""8T"f04j1SyTbwYc5Q4%6zsV2n1kd %'|gE{5Wwk_lSFeAg6?QLW(Wg.S^tS!`!~sTtg^o{.Q\ [y!R.1$YS!yGIg "Whilst council correctly reported zero complaints made about councillors and the general manager during the reporting period 2019-2020; there was an administrative error regarding the financial data accompanying the report, which should have read zero.". If you have a story to share, email tracey.fairhurst@austcommunitymedia.com.au. Copyright Federal Circuit and Family Court of Australia 2022, Divorce, separation, children, finances and property and other family law matters, The Court can review some decisions made under the Migration Act 1958, Fair work, bankruptcy, admiralty, consumer law, administrative law, human rights, intellectual property, and other matters. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Opinion. If we can't handle your complaint, we'll tell you who can help. There are many benefits of making a complaint and telling someone about your problem. "Three months ago, I got a phone call from a gentleman telling me he was in investigator appointed by council to investigate complaints for breaching the code of conduct. Coffs Harbour City Council had five complaints and spent $9669 investigating; only one of the complaints was found to breach the Code of Conduct. We recognise, promote and protect the rights of individuals or organisations to make a complaint, and will respond to complaints in a timely and confidential manner. "If we can't have a de-identified analysis of those complaints we will never understand if those complaints are simply vexatious. For the latest COVID-19 news, updates and advice from the Australian Government, visit Australia.gov.au, Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie, Phone: 1300 352 000 (National Enquiry Centre). "I agree with Cr Levido that in the great majority of cases complaints come from the community and not councillors and that there must be something done to make this a more reasonable and lawful process," Cr Intemann said. In 2018 there were two and in 2019, 14 complaints were lodged. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Send us an email and we'll get back to you as soon as possible.council@pmhc.nsw.gov.au, Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. HWK719VUzf!>!vJ-f{,C?V=U&eq;%'^NTFM23wFd:'YauL'wo7)q&MYwUmDmI'U.~>{rS5!ll&8/>#u1HVQ;eV%"4+k,ZmIa7yc/1;ccsA~W7"$stdbsg{q"(1N9*!? Our journalists work hard to provide local, up-to-date news to the community. Police appeal for . $1000 a week is spent on this rubbish.". Nobody has come back and told me the result of that. endobj David Crosbie. If you work for NSW public sector. zBEO0} F1a^\*Gk
d5H*OxdqdZMU4bs$El"d-MVL[. "If you look objectively at the process they (ratepayers) would be shocked at what went on," Cr Levido said. Reach our customer service team during business hours, Monday to Friday on (02) 6581 8111. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. In 2016 and 2017, there were no code of conduct complaints for Port Macquarie-Hastings Council. 12 0 obj the best way to lodge a complaint or a request for service (which is via our website). Index; Crime Index: 36.13: Safety Index: 63.87: Crime rates in Port Macquarie, Australia. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Please enable JavaScript in your browser's settings and refresh the page. Group Manager Customer Experience, Communications & Corporate Affairs, Draft Customer Complaints Policy (259 KB) (pdf), Customer Complaints Policy (Adopted December 2019) (66.5 KB) (pdf), Complaints handling flowchart (53.7 KB) (pdf), Policy Review - Draft Customer Complaints Policy, how we manage customer complaints and customer requests, the role of our Internal Ombudsman and the availability of internal review if you are not satisfied with the outcome of your complaint and to. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. If your issue is an EMERGENCY, call us directly on (02) 6581 8111 for issues such as: burst water mains sewerage leak tree fallen over the road hazardous pollution issues (e.g. We can help you make a complaint. Port Macquarie court list. << /Linearized 1 /L 53399 /H [ 736 147 ] /O 11 /E 50188 /N 1 /T 53153 >> We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. endobj There were 14 complaints in 2018 costing Port Macquarie-Hastings Council $51,000 in investigation fees. Read our Privacy Policy. Port Macquarie NSW 2444. Any further enquiries, please contact Councils Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au. <>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0 0 595.276 841.89]/Type/Page>>
If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air. Search their online public register. What are the key differences between the old and new draft policies? Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. "What I think is shocking and disgraceful is the process. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. << /Type /XRef /Filter /FlateDecode /Length 109 /W [ 1 2 1 ] /Index [ 7 29 ] You can report most issues online. endstream Part 1: What is unreasonable conduct by a complainant? <>stream
"There is no doubt that some people use code of conducts as a way to score cheap political points at a significant cost to the council and their community. Office of Local Government release Model Code of Conduct complaints investigations costs November 17 2021 - 3:00pm Council's all around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. <> %PDF-1.7 Read our Privacy Policy. Your digital subscription includes access to content from all our websites in your region. In some cases we need more information and request you contact us directly in these instances. CfZE-n% ABN: 11 236 901 601 In some cases we need more information and request you contact us directly in these instances. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. 14 0 obj The Port News has been at the heart of its community for more than 135 years. stream The Federal Circuit and Family Court of Australia acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, sea and community. Depending on the complaint, the . Advertisement Ad Local News Bellingen Shire Council was listed among councils across the state for expenditure on investigating complaints. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Contact us for any help on browser support. Ph: 6581 8111, 17 Burrawan Street
. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites, increase the chance of getting a better outcome, let agencies and service providers know there are problems, and help them improve their services, provide you with an explanation for why something has happened. PO Box 84, Port Macquarie NSW 2444. Ph: 6581 8111, 17 Burrawan Street
11 0 obj Port Macquarie NSW 2444. Cr Levido asked general manager Craig Swift-McNair directly if he could confirm how many complaints were made against him, the results of any investigations against him as a councillor and whether there had been any breach of his duties identified.
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