It is important to contact the seller as soon as possible to take advantage of their return and refund policies. Did you know you can give us specific delivery instructions? P.S. Shipments normally feature Nike's "Just Do It" slogan on black tape that can attract bad actors. Having your package delivered to a secure location like a UPS Store or FedEx Office. My first lost/stolen Nike package After waiting almost 3 painful weeks for my sneakers to arrive from Nike/Fedex I ultimately decided to cut the string of remaining hope. Its an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. Customers should contact their carrier for more information about their specific insurance policies. A1: Yes, Nike is liable for stolen packages. If it appears that your package has been stolen, contact the seller or retailer that sold you the item. On December 13, 2020 my fianc and I had two packages that were marked as delivered by LaserShip that NEVER ARRIVED. When you contact Nike, be sure to provide them with your order number, as well as your name and shipping address. If a package is stolen, customers should contact Nike Customer Service immediately so that their claim can be processed and the customer can receive a refund or replacement. Nike Customer Service. In addition to issuing a full refund or a replacement product, Nike may also offer a store credit or a gift card. This petition starter stood up and took action. You may be able to get a refund or replacement for the package. According to Nike return policy online, you can also take your online purchased product to any Nike retail store. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. UPS My Choice is a free service that gives the receiver more control over deliveries. For example, they can choose a delivery option with signature required or provide an alternate shipping address such as a workplace or a friends house. All 4,400 UPS Store locations across the country are part of the network. If a third-party seller sent the product, Amazon would still handle the . First, you will need to determine the order number for your package. This site is protected by reCAPTCHA and the Google. You can reach them by phone, email, or live chat. Nike will provide you with a 14 days time frame for a return. After several days of calls to both NIke and FedEx, Crespo's sneakers unexpectedly showed up at his home less than a week later. Nike states they will take 2 days to complete your refund process. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Winners of SNKRS Draws are rarely lucky enough to have an opportunity to purchase the shoes only to have their happiness robbed when FedEx informs them their package is lost, damaged, or realistically stolen in transit. He knew his chances were slim. The next thing you should do is contact the sender of the packages. Manage Settings There may be some exceptions to this policy, however. If this is the case, the recipient may need to contact their local police department to file a report. On behalf of everyone who never received their SNKRS package at the hands of FedEx, I urge Nike to take matters into its own hands and issue a public statement on the steps it is taking to resolve the ongoing issue of theft with its carrier Fedex and offer consolation to everyone who did not receive their shoes. David Lopez, a sneakerhead in Portland, Oregon, woke up on August 13 eager to enter the draw for the Travis Scott X Fragment X Air Jordan 1 Low on the Nike SNKRS app. This section will explain those terms and conditions in detail. The company has a long history of producing high-quality shoes and apparel. As such, you might . Is Nike responsible for the stolen packages, or are the customers to blame? For an easy understanding look at our points below. Your email address will not be published. All rights reserved. Depending on the situation, customers can contact Nike's customer service team and explain what happened. Nike offers online customers a variety of convenient shipping options, but what happens if your package is stolen? Click. Can we interest you in some of our other articles? U-Pic is a shipping insurance company offering coverage for shipments sent worldwide by major shipping carriers. It's important for customers to know what their options are should their purchased item be stolen, so in this article, we'll be . Take heed. Answer: To obtain a refund from Nike for a stolen package, customers need to provide proof of purchase and evidence that the package has been stolen. We recommend using one of the following browsers for an optimal website experience. If it's a company, they may simply send a replacement following a . If you have lost your original receipt, then also Nike will accept your return request. To name a few more specific best practices: Always submit the buyers statement of loss/damage AND the invoice at the time the claim is filed If the claim is for a damaged item, make sure either the shipper or recipient holds onto the package until the claim is resolved Use U-PICs 24/7 Claim Status page to monitor the progress of your claim, Brian Gibbs | President of Refund Retriever. The easiest way to make your return is to go to the shop and make your return. Does Nike Refund Stolen Packages? There was even a video of a FedEx driver hoarding Nike packages in their truck without delivering them. If the address on the ID doesnt match the address on the package, bring proof of residency that matches the address on the package (like a current utility bill). You wont be able to return for a refund. They asked their employees to clean their hands and surfaces after every interaction. My order got lost and Nike is not refunding me. They take no responsibility for stolen items. Did you know we can hold all your deliveries for up to two weeksfor free? Customers must contact Nike Customer Service within 30 days of the purchase date to receive a refund or replacement product. The best practices for filing a claim are to provide all required documents when the claim has been filed. Customers of Nike have always been satisfied with their policies and this is one of the reasons for their positive image. De-selecting these cookies may result in poorly tailored recommendations and slow site performance. If they are not able to find the package, they may reimburse you for the value of the package. Having your package delivered to an alternate address. There are many security cameras on the market, like Ring Video Doorbell. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. After receiving exclusive access on the Nike Off-White Dunk "Lot 14," Crespo was notified his shipment would arrive on August 19. A6: No, Nike does not offer any insurance for packages. Then FedEx tracking information suddenly read "waiting for carrier. For more information about this processing of personal data, check our Privacy & Cookie Policy. It is better if you wash it by hands, but once you have done that you cannot return it. The footage taken with a security camera could provide evidence of the theft. Many sneakerheads have called out Nike for telling customers its sneakers were sold out, only to then offer users exclusive access on the SNKRS app a few weeks later. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Nike provides customers with a variety of options if their package is stolen. Once the police have been contacted, customers can contact Nikes customer service department to initiate a refund. Nike has denied any responsibility for the thefts, and has said that it is not liable for any missing packages. How many folks have had packages stolen BECAUSE the box had a Nike swoosh on it? Save my name, email, and website in this browser for the next time I comment. The Nike return policy allows customers a 60 days window for all purchases whether its a store, Nike.com, or the Nike app. The shoe was coveted by both members of the sneaker community and resellers. The Nike email address is [email protected]. For more information, please see our Learn more at www.refundretriever.com or call (800) 441-8085 for more information. If you have shipped a package via Nike and it has gone missing, you may be wondering what you can do to recover your item. Well to make that happen you will need to keep in mind a few of the points. No! If Nike is unable to issue a refund, customers may be able to recoup some of their losses by filing an insurance claim with the carrier. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this time than any other time during the year. How long it takes for Nike to process your refund and send you your money back depends on a few factors, such as the type of product you bought and the refund method you choose. You can even chat with a virtual assistant. According to reports, numerous customers have had their packages stolen after ordering items from Nikes website. This is because the package has already been delivered and Nike cannot be responsible for what happens to it after that point. Nike does not offer refunds for stolen packages. After waiting almost 3 painful weeks for my sneakers to arrive from Nike/Fedex I ultimately decided to cut the string of remaining hope. 3. Reach out to your local police department to notify them of the theft. It's an unfortunate reality that online shopping can come with the added insecurity of packages being stolen before they reach the customer. Depending on the situation, customers can contact Nikes customer service team and explain what happened. If you open products like Nike+ devices, including the Nike+ FuelBand SE, Nike+ FuelBand, Nike+ SportWatch GPS, Nike SportBand, Nike+ Kinect Training for Xbox 360, Nike + iPod, Nike+ Basketball, Nike+ Training, Nike + iPod Sensor, and the Nike + iPod Sport Kit, Nike will not accept your return. Your email address will not be published. Nike may also request additional information to verify the customers claim. Learn more about redirecting packages. Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). By comparison, branding on Adidas sneakers shipments, which are also delivered by FedEx, is more subtle. That day he got lucky. They say that customers should be careful when ordering items online, and should not rely on the shipping company to protect their packages. Social distancing is maintained and they limited the traffic at the store. When you make a purchase at Nike, you may be eligible for a refund if you are not satisfied with your purchase. When Nike offered select customers exclusive access to buy the Travis Scott Jordan 1 Lows on the Nike SNKRS app on September 3, he said he felt "kind of disenfranchised." There should be no torn or worn to the original condition. When you purchase a product from the online store Nike. Fedex employees can easily identify these packages and keep the contents for themselves, sometimes even replacing the shoes in the box with a pair off their feet. Generally, Nike processes refunds within 7-10 business days of receiving them. And you can track the status of your claim online. Registration is fast and free., These options, and many more, are available when you sign up for a free FedEx Delivery Manager account. "The Nike customer rep I spoke to pushed me to take a refund at least six times," said Brian Crespo, a sneaker collector living in Miami. Sam Cooke once sang that a change gon' come. Save my name, email, and website in this browser for the next time I comment. Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). The more we shop online, the more packages are delivered to our homes, and the more it happens: Someone stole my package!Here are some things you can do to help keep your packages more secure. These exceptions might also include the period in which the product was bought. Does Nike offer refunds for stolen packages? Its important for customers to know what their options are should their purchased item be stolen, so in this article, well be exploring the question: Does Nike refund stolen packages? As reported by WREG News Channel 3, Chamon Davis worked for DHL at their warehouse in Fox Meadows, Memphis until her arrest earlier this week. * To learn more about valid delivery instructions, visit our customer support FAQ. They take no responsibility for stolen items. If the last name or full address doesnt match, you must provide the package tracking number to the UPS Access Point representative. If a replacement product is requested, the customer will be notified when the replacement product is available. If your package is missing, you should notify FedEx as soon as possible. If you have a size, color ot style problem, Nike will offer you a free exchange at any of their stores. If the customer contacts Nike after 30 days, they may still be eligible for a store credit or gift card. If a customers package is stolen and they have proof that the item was delivered to the correct address, Nike may be able to provide a refund.
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