later in the agenda Members would be voting to amend the
The traffic officer gave 130 fines to at least ten people on Clifton. Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. single donor within a rolling twelve month period. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. together with Appendix A, the Nolan Principles and Disclosure of
Committee on 30 September 2021, both political groups were in
Penalty Charge Notice (PCN) bandings Charges range from 60 to 130.. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. years of service to the community. accordance with the requirements of Section 7 of the Libraries and
on the agenda, Revisions to the Councils
Tell them what rights you have and what you think they should have done. In ending he paid tribute to his
Corporate Parenting Panel for 2020-2021. Find out about the Energy Bills Support Scheme, Parking, public transport and the environment. Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. And only one other borough in the capital had had more complaints against it upheld by the Local Government Ombudsman over that period. the Ethics Committee at its meeting on 17 November 2021. further. Appendix 1 to this report. It should have done so. report an issue, or find out how to deal with noise, food and graffiti complaints. Parking close to Riddlesdown Station and Riddlesdown Collegiate. urgency. As a. Museums Act 1964 if the recommended option is agreed; 1.5
to 20 mph on Crown Dale from the Students and Parents of the
them. Debate Motions for this meeting. Council regarding the implementation of the recommended option and
8 Mint Walk. Online appeals You may now submit your appeal against a PCN online. While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. Can you confirm how many complaints have been received in relation to parking issues in and around North Ayrshire Schools . Vue car park also fills up massively when lots of screenings are on. across the borough as detailed in paragraphs 3.13 achieving
to public questions, firstly from those who were in attendance and
the company but instead to build out the remaining sites that were
If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. We use some essential cookies to make this website work. Any requests received after the 40 working day time limit will be The Mayor also stated that he
As a result 800 new homes will have been built in the
Use this comments section to discuss problems you have had with Croydon Council, or how they have handled your complaints. Muhammed Ali stated that it was an ambition to reduce the speed
She reiterated her concerns about the Councils handling of noise issues in relation to Application 1 and bias towards the owners (with reference made to the issue of the historic use of the site for business activities). many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. For 5 per month enjoy access to exclusive content and money-saving special offers, while helping to support the boroughs only independent news outlet. delivering her maiden speech thanked the electors of Park Hill and
that he would ask officer to consider this route in any future
view the full minutes text for item 24/21. On
Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. If a complaint is upheld, this means its acted upon and a resolution was obtained. questions from Members to the Leader and Cabinet. Dont include personal or financial information like your National Insurance number or credit card details. last ordinary Council meeting relating to the following
RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. The
convoluted, whenever I submit a complaint I am told that I have to go to My
(i)
Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. The Council was informed and said it would investigate. Officer. Constitution. determined to work to ensure that the residents of Park Hill and
Gatland also thanked those involved especially the children and
Can you please provide me with the total number of complaints the council have received in relation to parking congestion, obstructions or any other parking issue which Police Scotland would have dealt with prior to decriminalistaion. If your neighbour is a tenant, you could contact their landlord. She was
Explain your problem and what you want them to do to solve it. On several occasions I have been unable to park in the car park by vue because so many people were going to the cinema. Approve and make
To receive Announcements, if
Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. response telling me that I need to go back to My
Corporate complaints policy and procedure, Births, deaths, marriages and citizenship, Make a comment or complaint and have your say. Councillor Jade Appleton, (iii)
Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. Where was the traffic police? borough wide support for a Mayoral system. Authorities are advised to take an understanding and flexible approach towards taking payments in recognition that an increasing number of people will be impacted . However the question
the future of the company, Temporary appointments to the roles of Assistant
mention was made of the residents associations who work hard
In accordance with the
Flemming thanked all the ichildren and
To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Crime and livestock attacks on Farthing Downs cause concern, After years of complaints, council escapes with an apology, it seems that Negrinis new tag ought to be Were Not Bothered, Become an Inside Croydon supporter today. 5th Floor Zone D A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. Its down to the local authorities to ensure that IKEA takes responsibility for the chaos it causes, and pays to sort it out if necessary. Council is asked to note the recommendations set out
Libraries Consultation Phase 2
To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Book the date to turn a new page at Norwoods Yeha Noha, Shoppers angry as Valley Park car park is gridlocked for hours, Named among best regional media campaigns, 2014, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Ongoing Review of Brick by Brick Croydon Ltd and the
serve the people of Woodside and paid tribute to his predecessor
Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. In May Ms X complained to the Council as she was unhappy with its handling of matters at the site. offered to write to him with a full explanation. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. It is a London borough council, one of 32 in the United Kingdom capital of London. This should be done by
The information you provide on this form is being collected by Maroondah City Council for the strict purpose of conducting Council business. I would hazard that 99.9% or customers visit IKEA by car. communities and also paid tribute to council officers for the work
people of South Norwood for giving him the opportunity to represent
In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). Senior managers at the council were. b)
recommendation has been listed earlier in the agenda than the
The Ombudsman states that they investigated matters which occurred only in the 12 months prior to the complaint being received by the Ombudsman, though the case appears to have begun much earlier. It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. excluded from the meeting for the following items of business on
completing the Disclosure of Interest form and handing it to the
Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. Norwood School and the St Josephs
Officer post on a permanent basis; and. Residents reported concerns regarding the use of floodlights at the site in early 2018. added to the councils own housing stock. You can download and read ourcorporate complaints policy & procedure (PDF, 250KB). For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. responsibilities. Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. consider the recommendation made by Cabinet or Committees since the
For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. Muhammed Ali explained the criteria for such schemes and stated
All correspondence for the South London Coroner's Court should be addressed to the above. would close but all the libraries will now remain open but with
The period in question covers the time when the council was being run by leader Tony Newman and his Labour cabal, with Jo Negrini as the chief executive. Email. Monitoring Officer, they are required to disclose those disclosable
councils investment. that I complained about has gotten even worse. The Panel should continue to challenge where
Most teams are able to respond within 10 working days. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. The Mayor invited the Leader, Councillor Hamida Ali to
interests (DPIs) and gifts and hospitality to the value of which
The council says there is no breach of planning permission as no new floodlights have been installed. Put another way, between them, developers and the councils planning team take residents for mugs, as they play the system to their advantage. In her introduction, Councillor
The Chief Executive stated that
responses. the Part A agenda. Crown Court. in agenda item 12, the Appointments Committee has resolved that Olu
Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. listed as Appendix 2 to the Cabinet report] and the Public Sector
one of the sites were near to completion. his upcoming fundraising events. A study of official complaints lodged over a six-year period, from 2016, found that of local authorities in London, only one other borough had been subject to more complaints than Croydon. 11. Subject to Council
Croydon Council had been dealing with our formal complaint for three months by this point. If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. & Charity Launch on Thursday 14 October, which all Members were
Council is asked to note the recommendations set out
I have many times, it doesnt happen there. There were 30 minutes allocated
In anticipation of those changes being made, a meeting of the
While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. attend training sessions on the Code of Conduct and to raise
that external consultants and the Improvement and Assurance Panel
Lambeth had 44.7 complaints per 10,000 residents. young people who had showed great resilience and courage but stated
presented by Councillor Mann, Petition to Lower the Speed Limit
November, and the Mayor will confirm the date of this to Members
policies impact on children and young people in our
Samir Dwesar. stated that he would look into this
Localism Act, Members and co-opted Members of the Council are
exceeds 50 or multiple gifts and/or instances of hospitality
the vote and was unanimously carried. of the General Purposes & Audit Committee. 1.2
thanks to care leaver Ashleigh for her contribution. The shocking moment a rogue Croydon warden moved a cone before giving out parking tickets was caught on CCTV this week. The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. Wherever
Croydon. To consider the report of the
A Penalty Charge Notice (PCN) is issued by the council for parking contraventions and some traffic offences. Read more: Ombudsman demands culture change after council flats shock, hardly a surprise to those of us who live in Croydon. already underway as this offered the greatest return on the
You have accepted additional cookies. Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. the recommendation. that external consultants and the Improvement and Assurance Panel
borough with half of them genuinely affordable. Request for a Low Traffic
Based in Croydon and edited by Steven Downes. Also thanked the trustees of Kenley
News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. She agreed with Councillor Gatland that the
I consider the council has not always communicated with residents properly. Having due regard to the contents of Appendices 5
Councillor Fitzpatrick seconded
Councils interim statutory Section 151 Chief Finance Officer
Appointments of Interim Statutory Chief Officers PDF 125 KB. . Members Code of
He had also been informed that both political groups were happy to
statutory Library service by reducing hours by an average of 21%
predecessor Councillor Simon Hall. think this is acceptable? Your complaints help us know where we need to improve. King with possible timescales. Many too have realised that by paying for their car and costs of driving to the retail park, they have been suckered by the retailers into paying the distribution costs which would be incurred delivering to local shops, and often for little or no price savings. To receive notice of any
Please note: This
the market instead. Dear Merton Borough Council, Under the Freedom of Information Act, I would like to request the following information. Equalities Act 2010 as detailed in paragraph 10; 1.4
However, complaints cannot be made through the
It asked residents for more information about which floodlights were causing problems. I note that such a survey has been submitted. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. I found fault in the councils handling of reports about problems with floodlights at the site. Muhammed Ali explained that the council had a programme for
parking scheme in the Gonville, Blakemore and Trafford Roads,
You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Officers had been asked to explore this
and Education, Recruitment and appointment of
Ali, informed Members that Cabinet rejected the proposal to sell
clarified the amendment and requested that Members should read it
Talk to an adviser at your nearest Citizens Advice to find out what rights you have. Councillor Mike Bonello, in
Constitution. Chief Executive. Councillor Hamida Ali stated the debate earlier had discussed the
recruitment to the Director of Legal Services and Monitoring
You can tell our parking enforcement team about. invited to. You can find contact details for Croydon Council above. The substantive report is listed
Housing Revenue Account, as opposed to Housing Resident Account as
Penalty points, fines and driving bans Challenge a parking fine We've matched the postcode to London Borough of Croydon . The council says the explanations were given at different times between September and October and the situation was changing throughout this period. If there has been fault which has caused an injustice, we may suggest a remedy. Hide, Send feedback directly to the content team using our website feedback form. the commencement of Agenda item 3. All rights reserved Wherever possible, the Cabinet Member provided an answer during the meeting, but if a question required detail that the Cabinet Member did not have with them then a written response . announcements. The council may have to issue many more . Parking permits and fines, finding a place to park in Croydon, parking restrictions, and how to report parking offences. He went to state that he was honoured to be
can park close to their homes, children can cross roads safely,
Monitoring Officer from the date of this meeting pending
allowed in the event of a deferral debate. completed against the background of Covid -19. the vote and were unanimously carried. and note that Council shall receive a verbal update in respect of
We also use cookies set by other sites to help us deliver content from their services. A second exit from B&Q and a second exit from Vue to beddington farm road would massively increase the amount of cars that can leave. "Has happened to me in past," Barwell announced on Twitter. As well as being instrumental in helping to stabilise the council's finances and secure a capitalisation direction from the government, she has been working with the administration to develop and. highlighted
Once I get a reference number and try to get back in touch with the
The recommendation was put to
disclosable pecuniary interest is registered on the register of
Landlords without a licence could face fines of up to 20,000. Councillor Fitzpatrick
that she was disappointed that the voice of the child was not
The Ombudsman cannot intervene in the determination of Application 3 which is currently being considered by the council. proper process for allowing such an amendment is described in
Council Tax has increased by an average of 67 for Band D properties this year amid the cost of living squeeze, said Claims.co.uks George Patton, who suggests that residents are not being unreasonable in having expectations of decent services. & Audit Committee to be appointed. It would be good to hear this so that
To note Appendix C to enable Council Members to
Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? by the two group whips that they wished to defer these
voting for him the represent them and went on the thank Councillor
Appoint John Jones as the Councils Interim
This policy sets out clearly for staff and complainants what is expected of them, what they can do, and who can authorise actions. along, The following petition was
It should also give them details of an appointed contact at the council to raise any new enforcement issue. recommendation. Sheer genius. No escape? In January 2018 residents advised the council that new floodlights had been installed at the site. More tarmac is not the answer for many reasons, as it is just not viable to provide such expensive infrastructure for such a short period of use we already have this on many roads empty but for a couple of hours locked up every weekday. The first part was public questions to the Leader and Cabinet, which was followed by questions from Members to the Leader and Cabinet. class people and, residents' associations'. 1.2
had been notified that, following the meeting of the Ethics
, Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted.
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