When you factory reset your Alexa device, all data and custom settings will be deleted. JD said: You push the physical button in your hand what should happen next? YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. But why Alexa still doesnt work?. Check if the WiFi network matches the same network connected to your Alexa device. Extra routers help distribute WiFi signals on unreachable areas in your home. If not, then try disabling and then re-enabling your smart device from Alexa. Alexa reports of the button: The device is unresponsive. Alexa says "Server is Unresponsive" on Smart Home Devices. The virtual device DTH works fine, I think perhaps youre still misunderstanding the basic concept. Power cycle your devices (Turn them off and on again! Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. Heres the FAQ on adding custom device type handlers to your account: FAQ: An Overview of Using Custom Code in SmartThings (SmartThings Classic, Groovy Code). Since it works with WiFi, your smart devices should stay on all the time. Im not trying something that is 10+ in difficulty. It can be frustrating, especially if it happens repeatedly. You can also try plugging other devices to see if its working. Did you have family or friends who slept over? For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. We even tried removing a device and Alexa cannot now find it. You use it for a completely separate virtual device. Id recommend reading up on Hubitat or Home Assistant if you are interested in deploying a local-only smart home network (with no cloud service dependencies). So if youve gotten through this section, you should have a better idea of the difference between a virtual device, a physical device, and a device type handler. This is a very popular use case. See below. To further isolate the issue with the voice commands, you can try updating the trigger phrase and then ask Alexa to repeat the command. Reconnecting your devices is easy but can be time-consuming. This is because their frequencies can clash and cause disruption to their connections. It stopped working and nothing I do to reconnect it is working. Forget everything you thought about code for this problem before you started this thread. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. When you turn the virtual switch off, the virtual contact sensor will look like it closed. The majority of these issues are not that serious and will barely take you a few minutes to adjust. 3. She could see it, but said it was unresponsive. With my ST Button approach, it was gonna be: In thinking about my problem, maybe its related to having two Device Handlers? To unmute your Alexa device, you just have to press the microphone button. Outdated firmware and power connectivity issues can also cause the issue. If thats the case, then the issue must be on the Alexa device itself. You will be much, much happier with the Echo Remote control. Well, have you changed your WiFi password? Check your user manual to see what app you should download. It seems that the connection between Smartthings and the Echo are not linking up. Using alexa devices, privacy and alexa echo device is available. From there youll need to re-add the device from the manufacturer's app. Sometimes recycling the lamps, sometimes rebooting the Echo, once disconnecting Wiz from Alexa and reconnectingbut its always something. IM TAKING NOTES TO USE FOR SETTING UP THE 2ND BUTTON. The only device type handler you are going to have to worry about is if you decide you want a virtual device. You can fix a malfunctioning app by updating it. Compare Hubitat Vs SmartThings Which Ones Better? Is this the problem? As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. Greetings! Ive tried all the tricks I know of, but she is unresponsive. Using the SmartThings button as volume control for an Echo Device is not easy. Trying to delete that smart app in the ST Web page of My SmartApp gives an error message that the app is being used by one or more people. Why is Alexa not responding after I renamed my device? So if what you want is to be able to click the SmartThings button once and change the volume to setting 5 you can do that. AND SHE DOESNT HAVE TO MOVE TO THE ECHO TO USE THE ECHOS VOLUME BUTTON. Your home network might be inactive or unstable, causing connectivity problems between Alexa and the device in question. Alexa skills are smart device apps or features inside Alexas system. In those cases the Skill Expires and needs to be re-enabled. ILL DELETE THE BUTTON FROM THE ST APP, DELETE BOTH DTH FROM THE ST IDE WEBPAGE, AND DELETE THE BUTTON FROM ALEXA. The problem is between my ears. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. It will take a while to set up the SmartThings system with the Alexa unit, but the configurations can be a bit complicated for some owners. Ill take the time to digest it thoroughly. Make sure that you enter the correct WiFi password. P.S. Many WiFi users dont know it, but your unlimited WiFI plan is not unlimited. You will not have to rely on any extensive routines, and setting up the system will mostly be simple. You may obtain a copy of the License at: First, make sure you keep your phone within 30 feet of your smart plug during setup. I have an Alex Echo, Smartthings hub, and various devices. Click here to manage the Alexa skills and devices. One step closer. Updated. Every now and then those cloud services experience an outage which also knocks out your devices. , I tried one last time w/ the SmartThings button. Regardless of whether your new device is an extra pair or not, it must be set up first. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. I disabled the Smarthings skill. But There are times when you want to be able to press a button and have something happen on echo. When to soft reset an unresponsive Alexa device. So, make sure only to do this if nothing above works. Typically, the app is named after the devices brand name. If you think there may be network issues with the devices communicating, then it can also be worth power cycling your Wi-Fi router. Even tho I ordered the Alexa Remote (thanks for the suggestion!) Review your user manual and see if skill-enabling is necessary for the smart device to work. * Available technology, functions and features may vary by country, service provider, network environment or product, and are subject to change without notice. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". meross Smart Table Lamp, Bedside Lamp, Compatible with Apple HomeKit, Siri, Amazon Alexa and SmartThings, Tunable White and Multi-Color, Touch Control, Voice and App Control LB3 Smart Lamp, LED Bedside Touch Lamps Compatible with Alexa and Google Home, App Go_sund Control, RGB Color Changing Dimmable & Warm White Night Light for Bedroom, USB . Follow the instructions in Point 8 below for this. But, today, Alexa stopped responding to that!. If you find your device in Alexas Skills, then try Disabling and Re-enabling the Skill. So, make sure that youre using WiFi with a 2.4 GHz frequency band. And that power adapter and speaker power port are in tip-top condition. I gave you an eBay link for one. Once youve connected your Alexa device to your WiFi, make sure to do the same to your other smart devices. If moving the Alexa device is not possible, install extra routers in other areas of your home. I talk a lot about turning things off and on again. So, a good method to narrow down the problem to the programming side of things is to power cycle the unit. If you know how to change Alexas wake word, then this process is easy for you. Incredibly frustrating and cannot seem to find a solution. Like a printer driver. It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. Note: Depending on the app, you may lose some app data or settings with this approach. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. To check this there are a variety of Wi-Fi signal checker apps you can install on your phone. This blocked devices communicating with each other on the same Wi-Fi network, resulting in the Device is Unresponsive message. Its very much appreciated! r/SmartThings . Then, select "Network Settings" or similar. Can you reach out to the company itself? If your smart device has an Alexa skill, make sure to enable it first. To prevent this from happening again, inform your house guests about your smart home. Thanks, Ill look into that handheld device. is not responding to Alexa. Fixing the situation is only possible when you are sure that the hardware is in good shape. JD Roberts you said: Im very confused. The ST button natively supports those 3 conditions. Once you get a handle on using voice control, you may wonder if the remote is even worth it. Ive decided to keep the Alexa for a timer and weather and news alerts. Unfortunately, there is nothing you can do when this happens but simply wait until the outage is resolved. For issues related to the SmartThings Skill or connected Samsung products, contact Samsung Support. So Echo is like theres nothing for me to do with this device, I dont even care that it exists. Therefore it cannot be discovered by Alexa. A lot of probable causes can lead to this error, which is why we will be listing some solutions for this specific issue. An Alexa device can be unresponsive if there is no wi-fi connection, certain skills are disabled, or if the firmware is outdated. Once all of the devices boot back up, try the voice command again to see if Alexa can successfully communicate. Turn off the toggle switch that allows Alexa access to all devices. I hope you get feeling better soon! You should also make sure that youre using the newer version of the skill on your Alexa app if you want to keep using your SmartThings devices. And that includes software bugs. With this, users can control their smart devices more easily using Alexa. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. That will be more than enough to help you with the majority of these errors. Check Twitter to see if there is an Alexa or Device outage! Then exited. I also have Philips Hue hub, and a SmartThings Hub for related accessories, and have the Hue and SmartThings Skills enabled too. I entered the Smarthings app, and enabled the Smarthings skill. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy metadata { But the thing about this mode is that Alexa responds with a whisper as well. If its no longer there, then youve successfully disabled it. Select the Echo device you want to reset, then scroll down, and you'll find the Reset Settings menu. Sometimes the Alexa fails to control the SwitchBot devices anymore while it worked well before. And thats exactly why your Alexa device may appear unresponsive. My device is already set up, and it is powered on. + Alternatives, I created a routine, but Alexa didnt perform it.. See the FAQ. And this firmware updates from time to time. Unfortunately, Im still not feeling very well today, so Im only going be able to help you a piece at a time and if anybody else wants to jump in, please do. Using the SmartThings button to trigger a single action is pretty easy. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. JD: you say it found the physical button, but as far as I know, thats impossible. I just added a SmartThings button to my system. I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. Tip: Command Alexa to enable a skill by saying, Alexa, enable [skill name]., Alexa can control my other smart devices except for my guest room lights.. If it's cranked all the way up, lower it. There are steps you can take to ensure a smooth setup. All 3 of my echo dots stopped working at the same time I went on my phone Alexa app and cant even get on that I ha e done everything! Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. Not one damned thing. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. So there you are. Powered by Discourse, best viewed with JavaScript enabled, SmartThings Button added, but Alexa says the "Device is Unresponsive", https://raw.githubusercontent.com/bjpierron/SmartThings-Alexa/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, Amazon Alexa Voice Remote Control for Echo and Echo Dot for sale online | eBay. B) ILL SCRUTINIZE WHAT TWO DTHS I USE. Brian. @JDRoberts, This file has been truncated. After clicking Disable Skill, look for your device in the My Skills section. As a result, the smart device will fail to connect with your Alexa device as well. Before you go ahead and . If you buy through links on our site, we may earn a small affiliate commission at no extra cost to you. I recommend you check the user manual of the device to find out how to perform a factory reset. Do all the steps there in exactly the order listed even if you think you have already done some of them before. As an Amazon Associate we earn from qualifying purchases. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. All of my devices became unresponsive at once with Alexa. At this point, the best bet is to resort back to some of the older tried and true techniques. Almost daily I receive a message from Amazon (Alexa) telling me that my connection to SmartThings has expired and needs to be renewed. Verify the manufacturers app still works. Like smartphones, Alexa devices have firmware. I did get the bedroom light working again but the porch multi-color light will not. Both the apps work fine. Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. Youll find plenty of other things to use the button for. Most users mentioned that this issue was related to the SmartThings side while the Alexa application was working just fine. For this youll need to check your Wi-Fi router settings and look for features like AP Isolation, Client Isolation, UNPN. If that doesnt work, consider factory resetting your device. Uninstalling and reinstalling the app delete temporary data on the apps system. If you want to stop Alexa from whispering, disable the whisper mode. Just sayin. . You can resolve the problem by reconnecting your Alexa device to your WiFi network. 1. To turn it on, press the button. (Other than complaining directly to the manufacturer!). (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.). So, download the manufacturer app. You might try the reset. From there, you can go about fixing the device pretty easily. So I keep at it ,trying to find MY simple mistake, and/or clearing up MY confusion. This allows Alexa to receive update notifications. ME TOO! Perhaps your device got disconnected from your internet. Meaning, your Alexa device can become unresponsive once your internet slows down. Is the latter fully plugged into the socket? How is that going to control the volume on an echo device? I have the original Alexa the large one. Depending on the issue, troubleshooting an unresponsive Alexa device is no sweat! Its connected and recognized by the Smartthings hub But Alexa reports The device is unresponsive. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. The app will only get back to normal once these software bugs are removed. . Echo routines do give us the ability to set device settings and one of the options is to change the volume. At SmartHomePerfected we pride ourselves on providing trustworthy, unbiased information. If so click update to download the latest version. If any of these mentioned parts are damaged, your Alexa device wont work. All that you need to do here is to remove all of the power from the unit and then power it up one more time. Ideally, all errors will be addressed right here. To update them, go to the Google Play or App Store, search for the installed apps to see if an update is available. From your description, I dont understand which one Alexa has discovered. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases.. Who did you buy it from, can you return it? YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. After 45 seconds, none were discovered. I re-enable the SmartThings skill in Alexa and within a day or two, I receive the expiration message again. If theres none, you can try uninstalling and reinstalling the app. I reset it and can now control it with the Geeni app but Alexa still cant see it. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Now that you can control the device using the manufacturers app again, go to the Alexa App, search and enable the Skill to voice control it. The problem with performing a factory reset is that the devices memory will be erased. Or at least use the Amazon Smart Home as your buying reference. Added iPhone app & reset my voice profile At all. When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Wiz can always get the lights to respond, but for Alexa, it frequently requires messing with it. When you do that, your WiFI will disconnect from every device. You just have to switch on the lights again manually. . But thats all the choices youve got. So the best way you can address this issue is to manage your data well. bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. You dont have a louder and softer choice. The Truth, Alexa wont respond to any of your queries. If your Alexa device or app is not responding as expected, contact Alexa Feature Help. Once that time has passed, you can plug the device back in and turn it on again. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. If someone turns the light switch off, no power is getting to the bulb. If the device Alexa is trying to connect to is a distance from your router, then it would have low Wi-Fi signal. 16 easy ways to fix unresponsive Alexa devices. The companion app acts as a bridge between your smart device and WiFi network. Thats because you cant turn the button on or off. Some users also stated that they were able to get the problem sorted out by just removing the SmartThings Skill from the Alexa application and then adding it again. Works for about half a day then takes a dump. However, I am sure well just continue to talk to Alexa to do most things. To power cycle, you simply turn off your device completely and remove the plug from the outlet. And users receive these updates by updating their apps. IN CLOSING: But lets say you do want to use the smartthings button that you already have. In that situation even though Alexa can see the button nothing will work right.). When you use the regular standard stock DTH for the smartthings button which will get automatically applied when you add the device via the SmartThings mobile app, you can then use that button in ST automations. With the problems Im having, Im thinking of throwing in the towel. The porch light had been in use for three or four months, the bedroom light for about a month. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. IN ALEXA, IN ALL DEVICES, ITS LISTED AS VOLUME BUTTON WITH THE ICON THAT RESEMBLES A DECORA-TYPE PADDLE SWITCH. . I succeeded in having the button show up in Alexa, but it wouldnt function. Alexa works with thousands of smart devices. Instead, you could use double tap on the button as the if in a SmartThings automation (not an Alexa routine) and turning on the virtual switch as the that. And then you use the virtual sensor as the if in an Alexa routine. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. Disable the SIMPLEconnect skill from the Alexa app, then enable it again. No matter how hard you shout at Alexa, it wouldnt hear you if its muted. Alexa devices use WiFi to work. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. You just cant hear it. I experienced the same problem. First things, first make sure the device is plugged in! You can do that by navigating the smart device companion app. Meaning they have to be plugged in all the time. Update the device firmware to the latest version, Connect MyQ with Google Home & Google Assistant (2023 Update), Alexa Slow to Respond? Since the app is malfunctioning, any new input may fail to register. THAT LOSES ME A BIT. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Remove the smartthings button from your account. Any advice? Now lets think about using a SmartThings button to control the volume on an echo. Try unplugging the device from the power socket and waiting for 30 minutes before plugging it back in . * Unless required by applicable law or agreed to in writing, software distributed under the License is distributed Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? This is what fixed the same problem with my Philips Hue lights. It looks like the Tuya / Smart Life cloud service had an outage for a number of hours on the 10th of June which was the problem. So, your best bet is to check for interference. There is simply no gain in trying to get through the fix when youre not even sure about the issue. And all you have there are two different DTHs added to your library. Ive already registered the others before.. In researching this article, I read how some users have had issues with certain brands of Wi-Fi routers. press & hold: volume off. Thats when we say that Alexa can be used as a man in the middle integration. It is currently in set up mode with the orange ring going around but nothings works. It should respond now. On the plus side, at least she is still a nice timer for cooking and can tell me the weather. When you mute the microphone, Alexa stops listening to you. Make sure that the power outlet has a charge. Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. Uninstall and reinstall the device manufacturer's app. Dont give me that silent treatment!. Hello. Its happened to me on a number of occasions in the last few years, as I regularly use Alexa to control other smart home devices, either directly or through various routines Ive configured. Can we just back up for a minute and can you describe in detail exactly what you were trying to accomplish just from a use case standpoint? To check or change the WiFi network, first, go to the app setting. Now go to the App Store or Google Play, find and install the latest version of the app. I have tried to delete the app out of smartthings and removed the smartthings skill from the echo and also deleted all the devices and added them back but when I try to control anything it says the device isn't responding. After putting some fresh batteries in it, I was able to get it to pair with a very modern Echo Show. In this instance, there are a few things to try . ok.). Your internet service provider (ISP) sets a monthly data limit to your plan. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running.
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